Blocado Support

Need help or found a bug? Email us at [email protected] and include your device model, iOS/iPadOS version, and the Blocado version (shown at the bottom of Settings). To report an inappropriate ad, use Blocado > Settings > Report an ad, which fills in those details for you. We aim to reply within TODO: response time, e.g. 2 business days.

FAQ

How do I play?

Drag one of the three blocks below the board onto an empty spot. Fill a complete row or column to clear it. When none of your blocks fit, the run ends. Open Settings > How to play for a quick refresher.

What's the difference between Classic and Adventure?

Classic is one endless run where you chase your best score. Adventure has hand-built levels with goals (like collecting gems) and a move limit. Finish a level to earn up to three stars.

How do I unlock new themes?

Earn stars in Adventure. Candy unlocks at 10 stars and Timber at 30. Pick a theme in Settings > Theme.

How do combos work?

Clear lines on consecutive moves to build a streak multiplier. Clearing the entire board is a perfect clear, worth a big bonus.

Can I continue after the board fills up?

Sometimes you can continue a run by choosing to watch a short video ad. It's always optional. If no video is available, you can start a new game.

Does Blocado need an internet connection?

No. You can play offline. Ads load only when you're online.

Will my progress move to a new iPhone or iPad?

Blocado has no account or cloud save, so progress is stored on the device. Your progress may also be included in your device or iCloud backups, which are controlled by your Apple account; we can't access them. Restoring a backup to a new device may bring your progress with it.

Can I remove ads?

Not right now. TODO: future 'Remove Ads' purchase: update this answer if/when added

How do I turn off personalized ads?

When you first play, Blocado asks for your ad choices (in the EEA and UK) and then may show Apple's tracking prompt. If you choose "Ask App Not to Track," ads are not personalized using your device's advertising identifier. You can change or withdraw your ad consent any time in Blocado > Settings > Privacy choices, and change tracking in your device's Settings > Privacy & Security > Tracking.

How do I opt out of the "sale" or "sharing" of my data (U.S. states)?

Go to Blocado > Settings > Privacy choices and choose to opt out in Google's U.S. state privacy message. You can also turn off tracking in your device's Settings > Privacy & Security > Tracking. See U.S. state privacy rights.

I saw an inappropriate ad. What should I do?

Go to Blocado > Settings > Report an ad. This opens an email to support with your app version and device model filled in. Add a description or screenshot and roughly when the ad appeared, and we'll work to block it. You can also email us directly at [email protected].

Is Blocado for kids?

Blocado is a general-audience game. It is not designed for children and is not in the App Store's Kids category.

Deleting your data

Blocado doesn't have accounts and we don't run servers that store your game data. Your progress, scores, and settings live only on your device.

Reset progress: open Blocado, tap Settings, then Reset progress. This erases your scores, stars, unlocked themes, and level progress on this device.
Delete everything: delete the Blocado app from your device. This removes all Blocado data stored on it. Your progress may also be included in your device or iCloud backups, which are controlled by your Apple account; we can't access them.
Advertising data: data collected by Google for ads is controlled by Google. Use My Ad Center and Google's Privacy Policy to see and manage it. You can reset or limit your device's advertising identifier in Settings > Privacy & Security > Tracking.
Anything else: email [email protected] and we'll help. Because we hold no personal data on our side, there is usually nothing further for us to delete.

See the Privacy Policy and Terms of Use.